Frequently Asked Questions
Everything you need to know about your ÉCLAT experience.
Are your products cruelty-free and vegan?
Yes, ÉCLAT is committed to ethical beauty. All our products are 100% cruelty-free, and the majority of our collection is vegan-friendly. Please check the specific product pages for full ingredient lists.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return gently used products within 30 days of delivery for a full refund or store credit.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our support team via live chat or email.
Are ÉCLAT products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application, especially if you have known sensitivities.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific destination.